Shipping policy
Shipping & Delivery Policy
Last updated: 8 August 2026
Digital Delivery
ElowenSpells currently offers services and digital materials that do not require physical shipping.
Personalised rites, readings, consultations, and other individually prepared services are completed remotely. Where an offering includes photographs, written materials, readings, companion guides, or other digital deliverables, these will be delivered electronically as described on the relevant product page.
Unless a different timeframe is expressly stated on the relevant product page, personalised orders have a processing period of up to three weeks.
Where information or personalisation is required from you before work can begin, the processing period begins once the information reasonably necessary to prepare your order has been received.
Digital deliverables are normally sent to the email address provided with your order unless the relevant product page states otherwise.
No Physical Shipment
No physical item will be posted or delivered unless the relevant product page expressly identifies the product as a physical product and provides physical shipping information.
Photographs of ritual materials, altars, cards, candles, herbs, stones, or other objects used in preparing or documenting a service do not mean that those items are included for physical delivery unless this is specifically stated in the product description.
You will not be charged physical shipping costs for an order that is delivered entirely as a service or digital content.
Delivery Problems
If you believe a digital deliverable should have arrived but you have not received it, please check your spam or junk folder and confirm that the email address supplied with your order is correct.
If it is still missing, please contact:
Please include your name and order details so that the delivery can be checked.
Future Physical Products
ElowenSpells may offer physical products in the future.
Where a physical product is offered, its product page will provide the applicable processing, shipping, delivery, and cost information before purchase. This policy will also be updated as necessary before physical shipping becomes a regular part of the store.